Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer@hercwhair.com. Please note that returns will need to be sent to the following address: [No. 16, Xigui Road, Shapingba District, Chongqing City, China; Tel: +86 15683771737] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@hercwhair.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer@hercwhair.com.

 

Return Shipping Policy
Return Shipping Costs Based on Return Reason
At HERCW, we strive to provide excellent products and service. Our return shipping policy varies depending on the reason for return:

Merchant-Paid Return Shipping (Free for Customer)
We will cover the return shipping costs in the following situations:

Defective or damaged products
Incorrect items shipped
Missing parts or accessories
Product significantly different from description
Quality issues

Customer-Paid Return Shipping
The customer is responsible for return shipping costs in these situations:

Change of mind or no longer needed
Ordered incorrect size or color (unless size chart was inaccurate)
Style preference or didn't meet expectations
Found better price elsewhere
Buyer's remorse

Return Process
Contact our customer service team with your order number and return reason
Our team will review your request and provide return instructions
For merchant-paid returns, we will send a prepaid return label
For customer-paid returns, you may use your preferred shipping carrier
Special Considerations
International returns: Additional policies may apply for international shipments
Bulky or heavy items: Special arrangements may be required
Sale or clearance items: May have different return shipping policies

We reserve the right to assess each return on a case-by-case basis. If you have any questions about our return shipping policy, please contact our customer service team.

Thank you for shopping with HERCW.

 

Return Shipping Policy
Return Shipping Costs Based on Return Reason
At HERCW, we strive to provide excellent products and service. Our return shipping policy varies depending on the reason for return:

Merchant-Paid Return Shipping (Free for Customer)
We will cover the return shipping costs in the following situations:

a.Defective or damaged products;
b.Incorrect items shipped;
c.Missing parts or accessories;
d.Product significantly different from description;
e.Quality issues.

Customer-Paid Return Shipping
The customer is responsible for return shipping costs in these situations:

a.Change of mind or no longer needed;
b.Ordered incorrect size or color (unless size chart was inaccurate);
c.Style preference or didn't meet expectations;
d.Found better price elsewhere;
e.Buyer's remorse.

Return Process
Contact our customer service team with your order number and return reason;
Our team will review your request and provide return instructions;
For merchant-paid returns, we will send a prepaid return label;
For customer-paid returns, you may use your preferred shipping carrier.

Special Considerations:
International returns: Additional policies may apply for international shipments;
Bulky or heavy items: Special arrangements may be required;
Sale or clearance items: May have different return shipping policies.

We reserve the right to assess each return on a case-by-case basis. If you have any questions about our return shipping policy, please contact our customer service team.

Thank you for shopping with HERCW.