Step 1: Initial Contact

Contact our team through our website form, email, or phone to discuss your customization needs. Please provide as much detail as possible about your requirements.

Step 2: Consultation

Our design team will review your request and may ask additional questions to fully understand your customization needs. We'll discuss options, materials, and any limitations.

Step 3: Custom Quote Creation

Based on our consultation, we'll create a detailed custom quote that includes:

All customization specifications；

Pricing information；

Estimated production timeline；

Any additional requirements.

Step 4: Review and Approval

You'll receive an invoice with all customization details for your review. If everything looks correct:

Click the payment link in the invoice；

Review all details one final time；

Complete the payment to confirm your approval；

You'll receive an order confirmation email.

Step 5: Production Begins

Once we receive your payment confirmation:

Your custom order enters our production queue；

Our team begins the customization process；

You'll receive updates on your order status.

Step 6: Shipping

Your custom product will be shipped upon completion.

Step 7: Delivery

You receive your custom product.

Important Notes:

Custom orders typically require [5] business days to complete after approval；

All custom orders are final and non-refundable；

We may request additional information during the production process；

Please contact us immediately if you have any questions about your custom order；

For any questions about our customization process, please contact us or send us email at [help@hercw.com].